Thxnder Digital ("Thxnder", "we", "us" or "our") operates thxnder.com and provides websites, Google Business visibility, AI call handling, review management and related digital services to local businesses (the "Services"). This Privacy Policy explains how we collect, use and disclose your personal information when you visit our website, book a call, or otherwise communicate with us.
By using our website or Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
"Personal information" means information that identifies you or can reasonably be linked to you. Depending on how you interact with us, we may collect:
- Contact details, such as your name, email address, phone number and business name.
- Booking information you provide when scheduling a call, such as your preferred time and any answers or notes you share about your business.
- Communications with us, including the content of emails, messages and calls.
- Business information you share while working with us, such as your service area, services offered and existing online listings.
- Device and usage information, such as your IP address, browser type, device information and pages visited, which is collected automatically by our hosting provider and the third-party tools described below.
How We Collect It
- Directly from you — when you book a call, contact us or become a client.
- Automatically — through your browser when you visit our website.
- From our service providers — such as our scheduling and hosting tools, when they process information on our behalf.
- From public sources — such as publicly available business listings and websites.
How We Use Your Information
- To provide our Services — to schedule and hold strategy calls, prepare proposals, build and launch your systems, and support you as a client.
- To communicate with you — to respond to questions, send booking confirmations and reminders, and follow up about our Services.
- To improve our website and Services — to understand how our site is used and make it better.
- For security — to protect our website and business from fraud, abuse and unauthorized access.
- For legal reasons — to comply with applicable law, respond to valid legal requests, and enforce our agreements.
We do not sell your personal information.
Third-Party Services
We use trusted third-party providers to run our website and business. They process information under their own privacy policies:
- Calendly — handles call scheduling. Information you enter when booking is collected by Calendly and shared with us. Calendly Privacy Notice
- YouTube (Google) — hosts our video. The video only loads when you press play, and uses YouTube's privacy-enhanced mode. Google Privacy Policy
- Google Fonts — provides the fonts on this site, which means your browser connects to Google's servers.
- Website hosting — our hosting provider may log basic technical information such as IP addresses to deliver and secure this website.
We may also share information with people who work with us on your project, when you ask us to, in connection with a business transaction such as a merger or sale, or when required by law.
Cookies
Our website does not set its own tracking or advertising cookies. Third-party tools such as Calendly and YouTube may set cookies when you use them. You can control cookies through your browser settings.
Client Projects
When we build websites, AI receptionists or other systems for our clients, those systems may process information about the client's own customers (for example, callers or reviewers). In those cases, we handle that information on our client's behalf and according to our agreement with them, and the client's own privacy policy applies to their customers.
Third-Party Websites and Links
Our website may link to sites and platforms we do not control. We are not responsible for their privacy or security practices, so please review their policies before sharing information with them.
Children's Data
Our Services are intended for businesses and are not directed to children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, contact us and we will delete it.
Security and Retention
We take reasonable steps to protect your personal information, but no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please do not send sensitive information to us through unsecured channels.
We keep personal information only for as long as needed for the purposes described in this policy — for example, to provide our Services, maintain business records, comply with legal obligations and resolve disputes.
Your Rights and Choices
Depending on where you live, including under Canada's PIPEDA and British Columbia's Personal Information Protection Act, you may have the right to:
- Access the personal information we hold about you.
- Correct personal information that is inaccurate or incomplete.
- Delete your personal information, subject to legal exceptions.
- Withdraw consent to our use of your information, subject to legal or contractual limits.
- Opt out of marketing — you can unsubscribe from promotional messages at any time. We may still send non-promotional messages about your booking or project.
If you are in the UK or European Economic Area, you may also have the right to object to or restrict certain processing and to request a copy of your data in a portable format.
We will not discriminate against you for exercising these rights. We may need to verify your identity before processing a request.
International Transfers
Some of our service providers are located outside Canada, including in the United States, so your information may be stored and processed in other countries, where it may be subject to the laws of those countries.
Complaints
If you have concerns about how we handle your personal information, please contact us first so we can try to resolve them. You may also contact the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version here and change the "Last updated" date above.
Contact Us
If you have questions about this Privacy Policy or want to exercise your rights, contact Thxnder Digital in Abbotsford, BC.
